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What You Agree to When You Use soluna4d

These legal conditions govern your account, your use of the lobby, and every transaction you make through DANA, OVO, or GoPay on this platform.

Account TermsPrivacy & DataWallet Conditions — DANA, OVO, GoPayJurisdiction NoticeContact & Dispute Path
soluna4d What You Agree to When You Use soluna4d
DATA & ACCOUNT SECURITY

How We Handle Your Data and Protect Your Account

Your account security and personal data are handled through a set of concrete practices — not abstract promises. Here is what we actually do across four areas that matter to you as an account holder in Indonesia.

Data Handling We collect only the data needed to verify your identity and process wallet transactions via DANA, OVO, or GoPay. We do not sell your data to third parties outside our payment processing chain.
Cookie Policy Cookies on soluna4d track session state and login status. You can adjust cookie preferences in your browser, though disabling session cookies may affect account login and lobby access on mobile.
Account Retention We retain your account records and transaction history for the period our operating policy requires. You may request a copy of your data or ask for deletion by contacting support with your account ID.
Who to Contact for Changes To update personal details, correct your registered wallet name, or request account data removal, raise a ticket through live chat or email support — include your account ID and the specific change needed.
LEGAL CONTACT PATHS

Reach Us About a Policy or Account Issue

If you have a question about these terms, want to request a change to your account data, or need to flag a dispute on a DANA, OVO, or GoPay transaction, our support team handles those requests directly. Use the channel that suits you — we respond in the same session where possible.

Team online

Live Chat

Open the chat widget from any page in your account. Raise a legal or policy question directly and we will route it to the right team without a wait queue.

Email Support

Send a written request — including your account ID and the specific policy section in question — to our support address. Useful for data access or deletion requests.

Account Help Centre

Log into your account and open the Help section. Wallet-linked disputes involving DANA, OVO, or GoPay can be submitted with your transaction reference attached.

Common Questions About Our Legal Terms

These are the questions we receive most often about account conditions, data rights, and wallet-linked policies. If your question is not here, contact our support team directly.

Yes. Every DANA, OVO, and GoPay transaction on your account is covered by our payment handling policy. Your wallet's own provider terms also apply alongside ours.

You can. Submit a data access request through live chat or email support, including your account ID. We will confirm receipt and respond within the period our policy requires.

Access depends on local law and eligible regions. If your account is flagged as accessing from a restricted region, we may suspend it pending review. Check eligibility before you open an account.

Log into your account, open the Help section, and submit a dispute with your GoPay transaction reference. Our team reviews wallet-linked disputes and responds through the same channel.

We update the terms when our services change. The version on this page is always the current one. Continuing to use your account after an update means you accept the revised conditions.

Contact support via live chat or email with your account ID and a clear deletion request. We will process it in line with our retention policy and confirm once it is complete.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.