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How soluna4d Handles Your Personal Data

This page explains exactly what data soluna4d collects when you open an account, deposit via DANA, OVO, or GoPay, and use our lobby — and what we do with it.

Account Data ProtectionDANA, OVO, GoPay Payment PrivacyCookie ControlsData Retention PolicyYour Right to Request Changes
soluna4d How soluna4d Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Privacy

If you want to review the data we hold, request a correction, or ask for deletion of your account information, our support team handles privacy requests directly. You can reach us through live chat, email, or our in-app help centre — choose whichever is quickest for you. We aim to acknowledge every privacy request and confirm next steps within a reasonable timeframe.

Live Chat Support Start a live chat session from any page on the platform. Our team can pull up your account record and walk you through what data we hold.
Email Privacy Request Send a written data request to our support email. Include the account email address and wallet type — DANA, OVO, or GoPay — so we can locate your record.
In-App Help Centre Open the help section inside your account dashboard. Submit a privacy ticket directly; responses are routed to the same team that handles account verification.
DATA HANDLING DETAIL

How We Protect and Manage Your Information

We apply concrete measures at each stage of your account lifecycle — from the moment you register through every deposit and withdrawal. Here is what that looks like in practice across data handling, cookies, account security, and retention.

Wallet and Payment Data

DANA, OVO, and GoPay payment references are stored only as transaction identifiers. We never store full wallet credentials or PINs on our servers at any point.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytical cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Account Security Measures

Every login session is protected by SSL. OTP verification is required when account details change, adding a second layer before any sensitive update takes effect.

Retention and Deletion

Your data is kept while your account is active. After closure, records are retained only for the period required under applicable rules, then removed from active systems.

Common Questions About Your Privacy

These are the questions we hear most often about data rights, account information, and how privacy works on soluna4d. If yours is not here, contact support through live chat or email.

We collect your name, email, and the wallet details you provide for DANA, OVO, or GoPay. Identity verification documents may also be requested when required by our account verification process.

Yes. Submit a data access request via email or live chat. Include your registered email and wallet type so we can locate your account record and send you a summary.

We do not sell or share your data with advertisers. Payment processors like DANA, OVO, and GoPay receive only the reference data needed to complete your transaction, under their own privacy terms.

Contact our support team via live chat or email and submit a deletion request. We will confirm the steps and timeline. Some records may be retained for the period required under applicable regulations.

After account closure, we retain records for the period required under applicable rules, then remove them from active systems. Retention length depends on local regulatory requirements where access is permitted.

Only transaction reference identifiers are stored — never your full wallet credentials or PIN. All payment data passes through SSL-encrypted channels, and each wallet provider applies its own security framework.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.