Reference

What You Agree To When You Use soluna4d

These terms set out the rules that apply to your account on soluna4d — covering how you access the lobby, how wallet payments via DANA, OVO, and GoPay are processed, and what we expect from both sides.

DANA, OVO, GoPay payments coveredAccount eligibility terms applyIndonesia-eligible regions onlyAll sessions bound by these terms
soluna4d What You Agree To When You Use soluna4d
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Integrity

Your account data is stored securely and is never shared with third parties outside of payment verification requirements. Wallet transactions through DANA, OVO, and GoPay pass through standard e-wallet authentication — meaning your PIN and biometric approval stay on your device and never pass through our servers. We retain transaction records as required for dispute resolution. If you want to request a copy of your account data or close your account entirely, contact support through live chat or email and we will process the request in line with applicable rules.

Wallet Authentication

DANA, OVO, and GoPay transactions use each app's own PIN or biometric step. We do not store or transmit your wallet credentials on our side.

Transaction Records

Every deposit and withdrawal tied to your account is logged. Records are available on request and used if a wallet dispute needs to be reviewed.

Account Closure Rights

You can request full account closure at any time. Remaining balance is returned to your registered DANA, OVO, or GoPay wallet after identity confirmation.

Terms Change Notification

When we update these terms, the revised version is published here with a clear change note. You can review differences before the update takes effect.

REACH US DIRECTLY

How to Contact Us About These Terms

If any part of these terms is unclear, or if you believe your account has been actioned incorrectly under them, reach out through the channels below. Our support team handles terms queries, wallet disputes involving DANA, OVO, or GoPay, and account-status questions. Include your registered account number and a brief description of the issue so we can locate your record quickly.

Team online

Live Chat

Open the chat widget from any page in the lobby. Describe your terms query and include your account ID for faster handling.

Email Support

Send a detailed message to our support address. Wallet dispute emails should include your DANA, OVO, or GoPay transaction reference number.

Account Help Page

Log into your account and navigate to the Help section to submit a formal terms or payment dispute ticket directly tied to your profile.

Frequently Asked Questions About Our Terms

These are the questions we see most often around account rules, wallet conditions, and how these terms apply to everyday use on the platform. If your question is not listed here, live chat is the quickest path to a specific answer.

Yes. All three wallet methods fall under the same deposit and withdrawal terms. Each transaction is subject to wallet verification, and the same breach rules apply regardless of which wallet you use.

We publish any update on this page before it takes effect. Continued use of your account after the change date means you accept the revised version. You can close your account if you disagree.

Any balance in a suspended account is held while the review is ongoing. Once the review concludes, funds not subject to a breach finding are returned to your registered wallet.

Eligibility depends on local law and applies only where access is permitted in your region. It is your responsibility to confirm that using the platform is lawful where you are located.

No. These terms strictly prohibit duplicate accounts. If multiple accounts are detected under the same identity or wallet, both may be suspended and any associated balance reviewed.

Contact support via live chat or email with your account ID. We will locate your records and provide the transaction history or account data in line with applicable rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.